top of page

shipping & return policies

Shipping Policy

Thanks for visiting and shopping at Ethelene's Pralines. We ship all of our orders via USPS Priority Mail.


*Our candies are made fresh by hand and shipped within 1-3 business days once the order is received.


*NO orders are shipped on SATURDAY, SUNDAY, Local, nor National Holidays.


*All orders are shipped via USPS Priority Mail. If your order is not received within the estimated shipping time frame, Ethelene's Pralines is not responsible.


*You will receive an email update with your tracking number once your order has shipped. Delivery estimates are based on two factors: Order processing time (1-3 business days) and Transit time.


*Ethelene's Pralines will not be responsible for:

**Incorrect shipping information (If incorrect/wrong address is entered at checkout, unfortunately, Ethelene's Pralines will not be responsible, and a refund will NOT be granted.

**Undelivered packages

**Damaged delivered packages

**Lost or Stolen packages

Return Policy

Returns and refund requests are handled on a case-by-case basis. Our candy is carefully inspected prior to being shipped and is expected to arrive in excellent condition. If you receive a defective or damaged product, please email us immediately at, stating in detail the reason for your return.

bottom of page